mHealth Apps & Patient Engagement - Moving Beyond Transactions

Reblogged from Chilmark Research:

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Despite a constant buzz around the idea of using mobile technologies for patient engagement, the depth and breadth of these solutions has remained consistently thin and frankly dated. Today, healthcare organizations who are adopting and deploying engagement solutions are focusing these efforts on marketing/patient retention (e.g., simplifying transactional processes such as appointment scheduling, prescription refills, etc., online access to lab results & records) and accelerating payments (online bill-pay).

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Interesting information on mHealth!!

My medical data should move with me as easily as my music or photo library -- PART 2

Reblogged from THITSE:

There are currently over 500,000 apps for the iPhone. Apple has written only a handful of those. How many would there be if Apple had to write a custom interface for every developer who wrote an app?

My previous post threw down the latex gauntlet announcing that, “My medical data should move with me as easily as my music or photo library…”, because, well, it sure doesn’t. 

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part 2 of the series on the personal health information

My medical data should move with me as easily as my music or photo library…

Reblogged from THITSE:

I made this statement in a recent TweetChat on healthcare information technology. It spread like wildfire, retweet after retweet, around the world, reaching as far as Sweden, Japan, and Mumbai. Clearly, it struck a nerve.

Not so surprising, I guess. We all take the portability of our music, photos, and videos completely for granted. But when I go to one of my docs for one medical consult, and a different physician for a second, the second typically can’t see what the first has recorded about me, or that the first has already gotten results back from a test the second is about to order, or the basic fact that I have actually seen another provider.

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The first in an interesting series on personal health information and the accessibility and portability.

mHealth – cell phones, PDAs, and HIPAA – or is your health information secure?


Normally, I don’t like to broach subjects that might cause more scare to the public than be a provider of information. But on this topic I also have my personal concerns. Cell/smart phones (what we used to call PDAs) are very prevalent today in healthcare. Why, you ask? Because clinicians, especially physicians, seem to be much more comfortable with their smart phones than the computers. In addition, they are much more accessible than the computers that are in their offices or homes. Who doesn’t like having that almost-computer in their pocket?

So what does that mean for privacy and security? The first thing I think of is that Google can monitor where I am as long as I have my GPS turned on – which is all the time. Texts are stored on my phone. If I were to lose it, have it stolen, or just leave it lying on any surface then anyone can look at that information. Most people that I know do not utilize the password functions on the smart phones. Who wants to enter a password every time they want to access their phone? The camera functions seem to be causing quite a stir because while it may be helpful to snap that photo of the condition to send to the doctor – who may be remote from where the patient is seen – it is also very easy to snap pictures when the patient does not know that they are the subject or I have even read of actual patient data on a computer screen being the subject of a camera capture.

 

What do you think about the use of smart phones in the clinical setting?

 

And a follow up to come on the use of applications for those smart phones by physicians and clinicians that are specifically designed for viewing patient information or dictation.

Tweet for your health??


How many of you out there in the public use Twitter? According to an article in For The Record “How Tweet It Is”, 13% of the online population uses Twitter. So what does that mean to the public in relation to healthcare and information technology? That means that you can get online via Twitter and follow your local hospital, access disease related Tweets for information, and its all free. Yes, free.

Organizations large and small have, for the most part, realized the value of Twitter. Individuals are beginning to realize that not only can they follow their favorite celebrity, keep up with their friends, and share their daily experiences, they can also find more information on those topics relevant to their own health and where to get the care that they need. I actually follow some hospitals, health care industry topics and individuals that are significant contributors to HIT (healthcare information technology).

Since I am a Texan, I’ll go with the Lone Star State statistics. According to Ed Bennett, in Texas alone (as of 10/9/11) there are 259 “uses” of social media and 45 of those are Twitter. In the article from For The Record, Lisa Eramo interviews Jennifer Texada from MD Anderson Cancer Center. Jennifer shared with her their approach to using Twitter for the patients – targeting patients and diseases. The approach she talks about went from a marketing targeted design to a disease centric design. This allows patients to follow those Tweets that are relevant to them.

The other component of Twitter are the chats. I have social media friends that use these chats to interact with their blog followers and provide an interview component to their topics allowing a group to participate real-time. So it seems that this is a truly interactive use of technology that engages the patients and the providers and doesn’t act solely as a marketing tool.

Do you use Twitter to follow your neighborhood health systems, hospitals, physicians or support groups for disease? Tell me about it!

mHealth – mobile health but not the kind where they drive up to your house…


we’re talking cell phones here. Just having read an article on this topic – which I didn’t know “existed” opened my eyes to some of the benefits that technology provides that are a bit “in your face” or duh! that makes sense! In that group though one doesn’t think of the complications that utilizing those technologies brings about.

The first part of the article in the RecorD (mHeath in Action) talks about prenatal and neonatal care. From my understanding it is more of a triage or checkup function. I was actually surprised, though I know not why, at the percentages of the population that have cell or mobile coverage. Now I live out in the country and though we have cell phones they don’t always have coverage. So am I in that 80% regardless of the fact that when I am at home it only works 25% of the time??? And how reliable is that in the scheme of utilizing this technology as an emergency facilitator or an information source? Now one take on it has this technology being used in the facilities that lack technology typically found at health care providing facilities. So the triage and communication functions themselves are more feasible to me in this situation. A rural or third world clinic might not have sophisticated diagnostic equipment for a woman going into labor 2 months early but they may be able to call someone on that cell phone. Additionally, in those areas where care is primarily provided in the home rather than a clinic – at least the first level of care – then this makes sense as the communication tool.

In the second part of the article it talks about diabetes management. My favorite quote in the article is from Howard Steinberg, founder and CEO of dLife- “If diabetes were easy to manage,” he says, “then we wouldn’t have all of the consequences of poor control…”  Exactly, Howard!! What he is getting at that I am brave enough to say here is that if those with diabetes took better control of their lives and their disease then, well, the story might be different. Don’t get me wrong, diabetes would be my worst nightmare! I am that person that mentally probably could not deal with it – and add in my fear of needles. I’m admitting it. Having been part of a team that created a diabetes disease state management program back in 2002 & 2003 for community pharmacists to provide the services then I am excited to see this new player in the diabetes disease state management game. The advances in technology since that time astound me. And honestly, I am so happy to see them being applied to diabetes management. You can have the glucose monitoring information uploaded to a cell phone to be connected to a computer for transmission to a doctor. They even have applications for the smart phones that can actually be the manager of the diabetes – quoting the article: “Lynette Ferrara, a partner in CSC’s informatics practice. “Now there are approximately 17,000 smart phone apps available for diabetes management. About 40% are for professionals, and the rest are for consumers.” I would not have guessed those numbers to be so high! Yet the article notes that few if any are based on the prevention angle – they do the reacting/reactive management. And while all these apps are great the FDA has to weigh in on many of them – which everyone knows is often a long and arduous process. One that I am not opposed to because we are a capitalist country…opportunity doesn’t always mean quality, reliability, etc.

So what does mHealth mean for us? As consumers we have more information out there for us to read and be confused by than any other time in our life/history. They physicians have that same overload. And their pressure is even greater than our because we rely on them to make the informed, “right” decisions for our care. We’ll likely get to a point that we are at a close level in information available and our ability to handle the information available.

In the meantime, if you don’t have a smart phone (in my world I pretend everyone has a cell phone because it makes me feel happy) then is this just one more reason on the list that you should? Or are you happy with the simplicity of the “just for dialing” cell phone that you have? And if you have a smart phone what do you use it for related to your health? I use it for looking up those health conditions that I perceive I have – rosacea is a good example as I have it and just went thru a major flare up and the internet has been my friend and confuser in trying to find some way to treat it. What do you use it for?

Principles for health information exchange


Found via AHRQ (Agency for Healthcare Research and Quality), this Markle presentationn gives some quick information on the view of the public and the clinical providers (physicians) as to the principles for personal health information protection.

The poll shows opinions that are very close. What I find interesting is that the public finds the sharing of information less important than the physicians. Personally, I find this to be very important. With my own health care complicated and my experience with my father’s extremely complicated health it would be ideal for the flow of information to be more streamlined. While it is important to verify information at each visit to confirm any changes, it would be wonderful when you see a new doctor or specialist for them to have your basic health information and history. In emergencies this information could be vital in the case of unconsciousness or any inability to respond.

Another point that I found interesting is the lesser importance to physicians for measuring the progress on healthcare quality and safety. With so many of these measures now tied to dollars it would make sense for them to be more interested. In addition, I would like to know how my healthcare or my family’s healthcare compares to the average – of course, we would all like our healthcare to be above the average.

The AHRQ website is full of information – both for the patient and for the general healthcare community.

A new turn on the path…


After starting this blog way back when I let it slip this past year – just couldn’t spend the time on it and my interests were blooming elsewhere last year. Now I’m thinking of getting back into it… So here is a new start on the path. I want to focus more on how healthcare information technology (HIT) affects, benefits, and interacts with the public – you and me.

There are many ways that I see it as having an impact on the public. There seems to be a triangle going on – how it helps the care of the individual, the community, and the clinician. All of these play together and are not separate – they feed each other. I’ll start us off with a couple of links to give you some quick benefits:

This link leads you to a graphic – which is also good for sharing - to visually show you the 10 benefits of HIT as established by Internet Innovation Alliance. The focus covers all of the three aspects that I mentioned before and a few others that sometimes seem more relevant to some people – for instance, efficiency and cost savings.

The second link is from the National Journal and talks about how the increased coverage of broadband in the US can benefit healthcare. What I found interesting is that there are dollars being invested nationally and in some states to tie the increase of broadband with the delivery of HIT services. My latest discovery is the state of Arkansas which is very well into the process of helping their state achieve goals tied to broadband, healthcare, and the HIT sectors. More on that topic to come…

 

 

Health IT for children toolbox


The Agency for Healthcare Research and Quality (AHRQ) (a division of the US Department of Health and Human Services) has released a toolbox for Health IT for children.

It has some good information/suggestions and overviews.